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Showing posts from May, 2020

English for Business 2 Task 3

Audio File Guest complaining about the room Receptionist    : Good evening, Ma’am. Is there anything I can 1 do to help you? Guest                : Yes, I want to complain about my room. Receptionist    : What is it, Ma’am? Guest                : I just checked in earlier and when I came into the room, the smell suddenly struck me. It’s cigarette smoke. The room smells like cigarette smoke. Receptionist     : Could you please tell me 5 what is your room number? Guest                : My room number is 505. Receptionist    : I’m sorry, Ma’am, but I’m sure we have cleaned it very thoroughly. Moreover, there are rules to not smoking inside the room. Guest           ...

English for Business 2 Task 2

Guest complaining about the room Receptionist    : Good evening, Ma’am. Is there anything I can do to help you? Guest                : Yes, I want to complain about my room. Receptionist    : What is it, Ma’am? Guest                : I just checked in earlier and when I came into the room , the smell suddenly struck me. It’s cigarette smoke. The room smells like cigarette smoke. My room number is 505. Receptionist    : I’m sorry, Ma’am, but I’m sure we have cleaned it very thoroughly. Moreover, there are rules to not smoking inside the room. Guest                : If you don’t believe me you can check it by yourself. Why would I have to lie ? I can’t believe this hotel doesn’t treat their guests right. You can’t even air out a room prope...