English for Business 2 Task 3
Audio File Guest complaining about the room Receptionist : Good evening, Ma’am. Is there anything I can 1 do to help you? Guest : Yes, I want to complain about my room. Receptionist : What is it, Ma’am? Guest : I just checked in earlier and when I came into the room, the smell suddenly struck me. It’s cigarette smoke. The room smells like cigarette smoke. Receptionist : Could you please tell me 5 what is your room number? Guest : My room number is 505. Receptionist : I’m sorry, Ma’am, but I’m sure we have cleaned it very thoroughly. Moreover, there are rules to not smoking inside the room. Guest ...